Request for Servicing

Servicing is available in all states within Australia

Regular servicing ensures your machine works efficiently and enhances machine life. At Duplex, we offer a variety of cost effective solutions to suit customers' requirements. We offer engineer call out or back to base servicing and repairs, carried out by our own team of Service Engineers. In addition, we also provide maintenance program offering regular on-site visits. Click here for information on maintenance tips for your machine.

Duplex Cleaning Machines takes your privacy seriously We will not share your details given to us with any third party and will only use these exclusively for our own internal purposes. Please view our privacy policy here.

Frequently Asked Questions

How long will it take Duplex to service my machine?

Service can usually be carried out in your home or place of work. Please submit the form above to lodge your servicing request, or speak to one of our Duplex experts on 1800 622 770 between the hours of 9:00am and 5:00pm Monday to Friday, and they will book you in for the next available day that is convenient for you.

 

What time will the Duplex Service Engineer arrive?

When you book a service, your Duplex consultant/service manager will advise you which day your Service Engineer/Technician is able to visit. Your Service Engineer will try to contact you prior to your appointment to confirm time of arrival.

 

How do I get my Duplex machine serviced?

Please kindly contact our Duplex service manager who will discuss your query over the phone and, if required, book a service for you. Usually a Duplex Service Engineer can call at your home/business premises, or at another convenient address to service your machine.

If a Duplex Service technician is required, and you wish to claim under the terms of Duplex guarantee/service agreement, your Duplex Service technician will need to see your proof of purchase/delivery note before the work can begin. If you have an extended warranty policy, you will need to show your certificate of insurance as well.

Our Duplex consultants are available on 1800 622 770 between 9:00am to 5:00pm, Monday to Friday. If you require to submit request for servicing, please use the form above and we will attend on your request in the next business day.

 

Service Tariff

Floor Cleaner Service Tariff

Our fixed charge service of $180 AUD ex GST is fully inclusive of spare parts and labour (excluding accessories and filters). This service is available for machines outside the Duplex guarantee period and service agreement.

 

Steam/ Steam Vacuum Cleaner Service Tariff

Fixed charge service of $145 AUD ex GST is fully inclusive of spare parts and labour. This applies to machines that are outside the Duplex guarantee period or that have been used outside the terms of the Duplex guarantee/fixed 5-year service agreement.

In the event that the Service Engineer is unable to complete the repair during the visit, he will discuss the options available to you.

 

When you book a service, you can expect:

  • A full inspection of your machine by a Duplex service engineer.
  • All required parts replaced as per the service engineer's inspection.
  • A full electrical and safety test.
  • Dispose of any parts that are faulty or replaced during the service.

Any additional accessories may be chargeable. Discuss to your Service Engineer or Service Manager.

 

Service Guarantee

Duplex does not guarantee the repair or replacement of a product as a result of:

  • Normal wear and tear (e.g. batteries).
  • Accidental damage, faults caused by negligent use or misuse of the cleaning machine which is not in accordance with the operating manual.
  • Use of machine for anything other than normal cleaning purposes.
  • Use of parts not assembled or installed in accordance with the instructions of Duplex.
  • Use of parts and accessiries which are not Duplex genuine components.
  • Repairs or alterations carried out by parties other than Duplex or its authorised agents.
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