Frequent Asked Questions for Duplex Cleaning Machines Customers


Q: How much does shipping cost?

A: The flat shipping rate costs a fixed $50 for total order amount of under $300. Any orders above $300 in total gets free shipping.
Q: How long will it take for my online purchased to be delivered to me?

A: Duplex orders are dispatched within 1 to 7 business days, the delivery timeframe may vary from 2 to 10 business days, depending on your location.

If you select the pickup option, please allow at least two business days before you can collect from Duplex Cleaning Machines, Melbourne warehouse. Our staff will notify you by phone or email when your Duplex Cleaning Machines is ready for collection. Pick up is only available in Melbourne and the address is Unit 8/177 Beavers Road, Northcote VIC 3070.

Q: How will my purchase be delivered? Can I track the delivery status of my purchase?

A: Tracking number is available for each delivery; please contact our customer service department via our hotline on 1800 622 770 or by email to Please state your order number when corresponding with our customer service department.

Q: Do you ship to PO Box?

A: We don’t send a Duplex Cleaning Machines to PO Box. You must provide us with a residential or business address.

Q: Can I pick up my purchase?

A: Yes you can. Duplex Cleaning Machines is located in Melbourne, Australia where we can arrange pickup for all our online customers. You can choose the option for ‘Pick Up’ in your shopping cart. Then after you complete your order, we’ll contact you and let you know when your product is ready for pick up. Pick up is available from Monday to Friday, 9:00 am to 5:00 pm at Duplex Cleaning Machines located at Unit 8/177 Beavers Road, Northcote VIC 3070.


Q: What payment method options are accepted?

A: We accept Visa Card, Master Card and Paypal. Duplex Cleaning Machines does not store your Credit Card details on any of our databases.


Q: Is it safe to purchase on Duplex Cleaning Machines online store?

A: Duplex Cleaning Machines is exceptionally concerned with the safety of all our online customers. That is why we only use payment methods that are safe and secured. Our payment methods include the secure payment system for Visa, Master & Paypal that is one of the most reliable online payment systems. In addition, our website are fully secure with green lock in our address bar.


Q: Is there a showroom where I can view the product(s) and find out more about them?

A: Duplex Cleaning Machines products are available at Melbourne and authorised dealers Australia-wide. Visit your nearest local dealer to see the actual product or to obtain further information regarding the Duplex Cleaning Machines please contact our customer support team via our hotline on 1800 622 770 or by email to

Q: Can I do bulk orders?

A: Duplex Cleaning Machines welcomes bulk orders. If you want to order a product with a quantity over ten units, please contact us on 1800 622 770 and one of our Duplex Cleaning Machines representatives can help find a great deal for you.